Privacy Policy for HB‑Therm companies 

Original versions of this Privacy Policy are in German, English and French. Versions in other languages are machine translations and not legally binding.



The present Privacy for HB‑Therm AG applies to all HB‑Therm companies (hereinafter referred to as HB‑Therm) and relates to use of the e cockpit app, to use of the Ticket and Knowledge websites and to use of the corporate websites of HB-Therm (hereinafter referred to as online services). It shows how personal data is collected and processed and the rights and claims which are derived for users. Personal data means any information relating to a natural person, such as name, address, e-mail-address or user behaviour.

Legal notice

HB‑Therm is entitled to record and process personal data of the user. In using the online services, users declare their consent to the terms and conditions set out below.

Duties to provide information

The user is not statutorily or contractually required to provide personal data to HB‑Therm. Notwithstanding this, use of the individual online services will not be possible without the provision of personal data.

Collection, storage and use of data

When online services are accessed, information is stored regarding IP‑address, date and time of the enquiry, content of the request, access status, browser used, operating system, device etc. Place of storage is located in Western Europe on HB‑Therm and Microsoft Azure servers. Established encryption mechanisms such as VPN and SSL are deployed when data is transmitted. Data is processed and stored in order to ensure smooth use and evaluation of system security and system stability and for administrative and contractual purposes. Data is stored for as long as the customer relationship lasts (plus the period during which duties of retention apply) or until it is deleted because withdrawal of consent has taken place. Users are notified by e mail of any occurrences which are of relevance to their account, e.g. technical changes or new features and procedures. HB-Therm is entitled to permanently delete all data of the user stored during the period of the contractual relationship.

Use of the online services

A user account is necessary in order to use individual online services. This may result in the storage of various data relating to HB‑Therm products. Such data will be stored for as long as necessary for the purpose of the respective service. Data will subsequently be deleted or anonymised. HB‑Therm is entitled to store, process, utilise and publish data from the use of online services for an unlimited period of time for internal purposes and for the purposes of the conducting of statistical analyses and the improvement of products and services.

Passing on of data

External parties may receive access to personal data for the purpose of provision of support and administrative tasks or for legal reasons. Such access takes place in accordance with the law or on behalf of HB‑Therm and in compliance with the present Privacy Policy and the laws as respectively applicable.

Google Analytics

The online services use Google Analytics, a web analysis service provided by Google Inc. (hereinafter referred to as Google). Google Analytics uses cookies. These are stored on your computer and enable an analysis to be conducted of your use of the online services. The information which the cookie generates on your use of the online services (including your IP address) is transmitted to a Google server in the USA, where it is stored. Google uses this information in order to evaluate your use, to compile activity reports and to provide further services connected with use of the online services and of the Internet. Google may transmit this information to third parties insofar as this is statutorily stipulated or to the extent that third parties are processing this data on behalf of Google. In no circumstances will Google link your IP address with other data it holds. In using the online services, you confirm that you agree that data collected about you may be used in the manner described and for the purpose stated above.


Cookies are small text files, which a website may send to your browser in order to provide you with better support on database-driven systems. You may prevent the installation of cookies by using the relevant settings in your browser software. The functionality of the online services may, however, be restricted in this case.


HB‑Therm accepts no liability for the consequences of any actions or failures to act that have their basis in all or part of the information made available regarding the online services. HB‑Therm expressly excludes any liability for damages including consequential damages which are connected in any form with the online services.

Your rights

All users are entitled to obtain detailed information regarding personal data held on them by HB‑Therm and regarding the ways in which HB‑Therm processes this data. All users are further entitled to request a copy of their personal data. All users may also have their data rectified or deleted, may restrict the processing activities of HB‑Therm in respect of this data and may object to the processing of personal data. All users may also decide to withdraw their consent for the processing of data. Even if you have decided to withdraw your consent, please note that we may still continue to process your personal data to the extent legally required or permitted. All users may also submit a complaint to a local supervisory authority. The relevant supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner.

Data controller and data protection officer

The data controller and data protection officer is 

HB‑Therm AG
Data Protection Office
Piccardstrasse 6
9015 St. Gallen
Telephone +41 71 243 65 30
UID: CHE-103.228.824

Name and contact details of the EU Representative

The EU Representative is 

HB‑Therm GmbH
Data Protection Office
Dammstraße 78
53721 Siegburg

Information on rights to object pursuant to the EU General Data Protection Regulation (GDPR)

On the basis of reasons which arise as a result of your particular situation, you may object at any time to the processing of personal information relating to you which is taking place in the public interest or as the result of a legitimate interest of HB-Therm. If you submit such an objection, we will then no longer process your personal data unless we are able to demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or unless processing takes place for the purpose of establishment, exercise or defence of legal claims. An objection may be submitted in any appropriate format and should be directed to our Data Protection Office: 

HB‑Therm AG
Data Protection Office
Piccardstrasse 6
9015 St. Gallen
Telephone +41 71 243 65 30

Place of jurisdiction and applicable law

Place of jurisdiction is the place of the Registered Office of HB‑Therm AG. Legal relations are governed by Swiss substantive law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.